FAQ (Frequently Asked Questions)

Below is a collection of questions and answers about our product range, ordering and delivery processes, and the special features of our online shop.


1. What is "Tierisch Tolle Geschenke"?

We offer a wide range of customizable and individual products for all animal lovers – from dog accessories and toys to gift items for two-legged friends (e.g., printed mugs, textiles). Our mission is to provide animal lovers with great gift options that will make every animal friend's heart beat faster.


2. What products can I find in your assortment?

  • Gift items for animal lovers: mugs, posters, keychains, textiles with animal motifs.
  • Personalized gifts: Products that can be customized with names, sayings, or photos of your beloved pet.
  • Pet accessories: Stylish leashes, collars, bowls, and much more.
  • Toys and care products: Selected, high-quality items for entertaining your pet.

We place particular emphasis on a combination of high quality, individuality, and a wonderfully animal-themed design.


3. For which animals are your products suitable?

We mainly carry products for dog and cat owners, but also for other pets and animal lovers.


4. What makes your gifts "fantastically animal-themed"?

  • Individual designs: Many items can be personalized (name, picture, saying).
  • High quality: We pay attention to materials and fair production.
  • Easy ordering: You can conveniently select and personalize your products online.
  • Animal-loving team: We are animal lovers ourselves and know what pet owners need.
  • We are a small, personal company and produce in Germany.

5. How long does delivery take?

Delivery time varies depending on the product and personalization effort, usually between 2 and 3 business days.


6. How much are the shipping costs?

Shipping costs depend on your order value and delivery address. For orders over 79€, we offer free shipping. Shipping within Germany costs 5.90 €. You can find the costs for international shipping under this link.

Special promotions: Sometimes we offer vouchers or discount promotions for shipping. It's best to subscribe to our newsletter so you don't miss any offers.


7. Can I return or exchange items?

Yes, within the statutory withdrawal period, you can return your order, but special conditions apply to personalized items:
  • Personalized items: These are excluded from exchange unless there is a production or quality defect.
  • Complaints: If there are defects (e.g., printing errors, damage), please contact us immediately with a photo and order number so we can offer you a quick solution.
You can find the exact withdrawal conditions under this link.


8. How can I personalize my products?

For customizable items, you can upload your desired text, name, or a photo during the ordering process – depending on the specific product.

Special requests: If you have a special idea that is not possible with the standard editor, please feel free to contact us by email, WhatsApp, or contact form.


9. What payment methods are available?

We offer common payment methods such as PayPal, credit card, Klarna, or instant transfer.


10. Are there any discount promotions or vouchers?

Yes, we regularly offer discount codes and promotions, especially for special occasions or seasonal events.

Subscribe to our newsletter to receive exclusive offers. Follow us on Instagram or Facebook, where we share current discount promotions.


11. How can I contact you?

The quickest way to reach us is by email or through our contact form. We are also available by phone on weekdays.

Email: hallo@tierisch-tolle-geschenke.de

Contact form: Here you will find our contact form to directly communicate your concern.

Phone and WhatsApp: 0155.66837068


12. Why we sometimes use used boxes

Because we act with heart for animals & the environment. If a box is still sturdy and clean, we give it a second chance – just as many of our customers have given their animals a new home. Is my order still well protected?
Absolutely. We make sure that all items arrive safely and lovingly packaged at YOUR place – with or without "wrinkles in the box".


Still have questions?

Should you have further questions or a special request, we look forward to hearing from you. We are always striving to offer you and your beloved pet the best service and the most beautiful gift ideas!